Privacy Policy
隱私政策

This Privacy Policy explains how Fairchild and Lowe Limited collects, uses, stores, and protects your personal data in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your privacy and ensuring that your personal data is handled in a lawful, fair, and transparent manner.

Fairchild and Lowe Limited is a British company providing matchmaking, recruitment, accounting and bookkeeping, international procurement, and cross-border business advisory services. Our registered office is located at 82A James Carter Road, Bury St. Edmunds, IP28 7DE, Suffolk, United Kingdom.

This Privacy Policy applies to all personal data collected by Fairchild and Lowe Limited in the course of providing its services, including through our website, communications, and interactions with clients, prospective clients, candidates, suppliers, and business partners.

We act as a data controller for the purposes of UK data protection laws. This means that we determine the purposes for which and the manner in which your personal data is processed.

We collect personal data when you interact with us, including when you make enquiries, engage our services, attend consultations, complete forms, apply for roles, or communicate with us in writing, online, by phone or in person. We may also collect data from publicly available sources or third parties where lawful and appropriate.

The categories of personal data we may collect include your name, contact information, date of birth, nationality, gender, job title, employment history, academic background, financial details, and other information relevant to the services we provide. In some cases, we may collect sensitive personal data such as relationship preferences for matchmaking, or other voluntary disclosures, where appropriate and lawful to do so.

We may also collect technical data when you use our website, such as your IP address, browser type, time zone settings, and usage data. This helps us understand how visitors interact with our website and improve our services.

We process your personal data in accordance with applicable law and only when there is a lawful basis to do so. The lawful bases we rely on may include the necessity of processing for the performance of a contract, compliance with legal obligations, the pursuit of our legitimate business interests, and your consent where applicable.

We use your personal data to provide and improve our services, maintain client relationships, communicate with you, manage internal operations, fulfil accounting and compliance requirements, deliver marketing communications if you opt in, and support recruitment and matchmaking processes. For those receiving accounting or business services, we use your data to comply with regulatory and tax obligations and to provide accurate reporting.

In the case of recruitment services, we collect and process candidate information to evaluate applications, assess suitability for roles, and match candidates with appropriate opportunities. For employers, we use business contact and role-specific data to coordinate hiring efforts and provide recruitment support.

With respect to matchmaking, we process information provided voluntarily by clients regarding relationship preferences, values, and relevant personal characteristics. This information is treated with the highest degree of confidentiality and used solely for the purpose of facilitating meaningful introductions.

For international procurement services, we process order details, delivery addresses, and contact information to ensure successful sourcing and delivery of requested goods from Europe to other regions, particularly to clients in China.

We take the protection of your data seriously. Your personal data will only be shared with third parties when necessary and in accordance with data protection laws. This may include service providers who support our operations, such as cloud service providers, IT consultants, accountants, and payment processors. These third parties are contractually obligated to maintain the confidentiality and security of your data and process it only under our instructions.

Where necessary and appropriate, we may also share your data with professional advisers, business affiliates, or consultants working with us on specific services. If we are under a legal duty to disclose your data or required to do so by law enforcement or regulatory authorities, we will comply as required.

Your personal data may be transferred outside the United Kingdom, for example, when we work with international service providers or partners. In such cases, we ensure that appropriate safeguards are in place, including standard contractual clauses or other mechanisms approved under UK data protection law, to ensure the security and legality of such transfers.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory, and contractual obligations. Generally, we retain data for a period of six years after the conclusion of the business relationship or service engagement unless otherwise required by law or specific regulatory guidance.

We implement a variety of security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These include secure servers, access controls, staff confidentiality agreements, and regular reviews of our data handling procedures.

Under the UK GDPR, you have a number of rights regarding your personal data. These include the right to access your data, the right to rectify inaccurate data, the right to request deletion of your data where appropriate, the right to restrict processing, the right to data portability, and the right to object to processing in certain circumstances.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of processing carried out prior to the withdrawal.

If you wish to exercise any of your rights, please contact us using the details available on our website or in writing to our registered office. We will respond to your request in accordance with applicable data protection law, usually within one month.

Our website uses cookies to enhance the user experience and collect standard internet log information. Cookies are small text files placed on your device when you visit our site. They help us understand how users interact with the site and enable us to improve functionality. You can choose to disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as described in this policy.

We do not knowingly collect personal data from individuals under the age of 18. Our services are intended for adults only. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete the information from our records.

This Privacy Policy applies only to Fairchild and Lowe Limited. It does not cover third-party websites or services that may be linked through our website or communications. We are not responsible for the privacy practices or content of third-party sites and encourage users to review their privacy policies before submitting any personal data.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, best practices, or our business operations. Any updates will be published on our website, and we encourage you to review the policy periodically to stay informed about how we protect your data.

If you have concerns about how we handle your personal data, we encourage you to contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters. Further information can be found on the ICO website at www.ico.org.uk or by calling their helpline.

We are committed to handling all personal data in accordance with the principles of fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability as set out in the UK GDPR. We aim to ensure that all personal data is used responsibly and that individuals feel confident in the way their information is managed.

Thank you for trusting Fairchild and Lowe Limited with your personal information. We take this responsibility seriously and are committed to safeguarding your privacy at all times.
 

本隱私政策說明菲爾信業（Fairchild and Lowe Limited）如何根據《英國一般資料保護規則（UK GDPR）》及《2018 年資料保護法》收集、使用、儲存及保護您的個人資料。我們承諾在所有資料處理過程中，遵守合法、公平與透明的原則，保障您的隱私權益。

菲爾信業是一家總部設於倫敦、註冊辦公室位於英國薩福克郡（82A James Carter Road, Bury St. Edmunds, IP28 7DE, Suffolk, United Kingdom）的英國公司，提供服務包括：高端婚配、招聘、人力資源支援、會計與簿記、國際精品代購、以及中英跨境業務諮詢等。

本政策適用於我們在業務過程中收集的所有個人資料，包括來自客戶、潛在客戶、求職者、供應商、合作夥伴及網站使用者的資訊。

作為資料控制者（Data Controller），我們決定您個人資料的處理方式與處理目的，並承擔合法合規的資料管理責任。

我們可能透過以下方式收集您的個人資料：填寫表單、參與諮詢、求職申請、電子郵件往來、電話聯繫、面談、網站互動、第三方推薦或公開來源（例如 LinkedIn 或公司註冊平台）等。

我們收集的個人資料類型可能包括：姓名、聯絡方式、出生日期、國籍、性別、住址、職業、學歷背景、工作經歷、公司資訊、銀行帳戶（若涉及付款）、身份證件資訊（如護照號碼）等。

在提供特定服務時（例如婚配或跨境遷移諮詢），我們可能會收集您自願提供的敏感資訊，例如婚姻觀念、宗教背景或健康狀況，但僅在您明確同意後方會處理。

若您使用我們的網站，我們亦可能自動收集技術性資料，例如 IP 位址、瀏覽器類型、裝置資訊、操作系統、瀏覽時間、瀏覽行為等。

我們依據以下合法依據處理您的個人資料：履行與您的合約、遵守法律義務、為正當業務利益而處理（例如改善服務或防止欺詐），或在必要時取得您的同意。

我們蒐集個人資料的主要目的包括：提供與您約定的服務、處理業務交易、維護客戶聯繫、處理付款、提供報稅或財務建議、安排人力招聘或婚配諮詢、處理代購訂單與國際配送、改善用戶體驗、或履行法律與監管義務。

對於會計與簿記服務，我們會處理財務記錄、發票、報稅資料與公司交易，以協助您遵守英國財務與稅務規定，確保帳目準確與合規。

對於招聘服務，我們處理候選人的履歷與職業背景資料，並根據雇主需求進行配對。我們亦協助企業獲取雙語人才，尤其是在中英跨境或多語言職場中。

對於婚配服務，我們會收集您主動提供的偏好、價值觀與生活背景資料，並僅用於尋找合適的配對對象。我們重視私隱，每一次介紹均以誠信、尊重與保密原則處理。

若您委託我們進行國際精品代購，我們將收集訂購資料、收貨地址及聯絡方式，以確保商品成功從歐洲發送至中國地區，並由可信任的物流體系處理交付流程。

在必要的情況下，我們會與第三方合作夥伴共享您的資料，例如：雲端服務供應商、IT 技術支援、財務顧問、付款處理平台等。所有合作夥伴皆需簽署保密協議並遵守資料保護法規。

若依法要求，例如監管機構、法院、或政府部門提出的要求，我們亦可能依法提供特定個人資料。

在涉及跨境合作時（例如使用中國境外的雲端服務或國際物流配送），您的資料可能會被傳輸至英國以外地區。我們將確保這些傳輸受到適當保護，包括使用經英國政府批准的標準合約條款或其他法律依據。

我們僅會在達成收集目的所需的期間內保留您的個人資料。一般情況下，我們會在終止服務後保留資料最長六年，以便履行法定責任、處理可能爭議或維護法律權益。敏感資料將在不再需要時安全刪除或匿名處理。

為保障您的資料安全，我們採取多項技術與組織措施，包括加密技術、安全伺服器、內部訪問權限控管、定期系統檢查、與員工保密培訓。我們定期審查並更新保安流程，以降低資料外洩或濫用風險。

根據 UK GDPR，您擁有以下權利：查閱權（您可要求取得我們所持有的個人資料副本）、更正權、刪除權、限制處理權、資料可攜權，以及反對處理的權利。在我們基於您同意處理資料的情況下，您有權隨時撤回該同意。

若您希望行使上述權利，請透過我們網站上的聯絡方式與我們聯繫，或郵寄至我們的註冊辦公室地址。我們會在一個月內根據法律回覆您的請求。

我們的網站使用 Cookie 技術，以改善用戶體驗與追蹤網站使用行為。Cookie 是儲存在您裝置中的小型文字檔，幫助我們了解用戶偏好與網站互動狀況。您可透過瀏覽器設定控制 Cookie 儲存與使用權限。使用我們網站即表示您同意依本政策使用 Cookie。

我們的服務不針對 18 歲以下未成年人，亦不會刻意收集未成年人的個人資料。如您認為我們不慎收集到未成年人資料，請盡快通知我們，我們將立即刪除相關資訊。

我們的網站可能包含通往第三方網站的連結。本隱私政策僅適用於菲爾信業，我們不對其他網站的隱私實務負責，建議您在提供個人資料前閱讀其相關政策。

本政策可能因法律變更或營運調整而更新，任何修訂將刊載於我們網站，敬請定期查閱以確保您了解我們如何處理個人資料。

若您對我們的資料處理方式有疑慮，請首先與我們聯繫。我們將竭力處理您的問題與要求。若您對我們的處理結果不滿意，您有權向英國資料保護監管機構 Information Commissioner’s Office（ICO）提出申訴。詳情請參閱 www.ico.org.uk 或致電 0303 123 1113。

我們承諾遵守資料處理的核心原則，包括合法性、公平性、透明性、目的限制、資料最少化、準確性、儲存期限、保密性與問責性。我們致力於確保所有個人資料的使用符合道德標準並維護您的信任。

感謝您選擇菲爾信業，並信任我們處理您的個人資訊。我們將繼續以專業與誠信守護您的資料安全與隱私權。